Outdoor Click Marketing Team
Hate is such a strong word. I try not to use it too much because there are few things I actually hate. Strongly dislike, yes - but hate, probably not. One task thing that I do strongly dislike is calling customer service because of product or service failings. I’m almost guaranteed to waste at least one full hour on the phone with each call. Some companies are better than others although one I seem to call often and especially dislike, nay hate is Charter Communications. In the many times I have called them I have never resolved an issue and almost always I end up getting disconnected at some critical point in the call. Yesterday I spent 40 minutes trying to get an explanation of weird charges on my bill and never got an answer before the line unexpectedly clicked dead in middle of the call. Arrgh…
My point here is that Charter and many other companies have taken customer dis-service to a level that could be called art. They are masters of stringing you along, wasting your time and generally pissing you off. What confuses me is how as consumers we’ve let this become the norm. We just assume that crappy service is what we are going to get and we have resigned to the fact that it is almost impossible to resolve a problem quickly and without hassle. How do we change this?
To this end....a tagline for Outdoor Click could be “We’re not Charter and will never to treat you as such.” I promise.
Because you need a site that has impact and you need a site that will drive business to your company. You need to continue worrying about day-to-day operations. Leave this web site stuff to Outdoor Click because this is our business – so it doesn’t have to be yours.
Furthermore, you will find the staff of Outdoor Click professional and easy to work with. We do what we say for the agreed-upon budget. You will experience no hidden costs or surprise fees or expenses.
Please ask yourself does your current site effectively represent your company?
Your website is a 24/7/365 entry point for your business to over 250 million people.
Are my customers using the Internet for Business? Are they evaluating my business by the appearance and organization of the site?
You bet they are. You need to be in position to use your website to attract and maintain customers. This means not only representing your wares but servicing clients’ needs and closing business for you. The homepage of your website is not only your company’s front lobby to the world but it is a statement about who you are and what your business represents. Customers will judge you by the look and usability of your website. A poor site is akin to stating “we really don’t care about what you think about our company. In fact our poor imagery and organization is who we are.” A poorly designed and organized site costs your business money. Is your site a true reflection on your business, or would you like to do better?
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