I Hate Customer Dis-Service

Posted on April 05 2007 by admin

Hate is such a strong word. I try not to use it too much because there are few things I actually hate. Strongly dislike, yes - but hate, probably not. One task thing that I do strongly dislike is calling customer service because of product or service failings. I’m almost guaranteed to waste at least one full hour on the phone with each call. Some companies are better than others although one I seem to call often and especially dislike, nay hate is Charter Communications.  In the many times I have called them I have never resolved an issue and almost always I end up getting disconnected at some critical point in the call. Yesterday I spent 40 minutes trying to get an explanation of weird charges on my bill and never got an answer before the line unexpectedly clicked dead in middle of the call. Arrgh…

My point here is that Charter and many other companies have taken customer dis-service to a level that could be called art. They are masters of stringing you along, wasting your time and generally pissing you off. What confuses me is how as consumers we’ve let this become the norm. We just assume that crappy service is what we are going to get and we have resigned to the fact that it is almost impossible to resolve a problem quickly and without hassle. How do we change this?

To this end....a tagline for Outdoor Click could be “We’re not Charter and will never to treat you as such.” I promise.